We answer every email, usually within two business days.
Email [email protected]. Telling us your device and iOS version helps us get to an answer faster.
Credits pay for what the story generates. Every new reader gets welcome credits to start. You can see your balance and where it went under You → Recharge → Credit History.
Your name is under Settings → My Information, and you can change it whenever you like. To pick different genres, use Settings → Replay Onboarding.
Settings → Delete Account. This erases your account, your stories, and any credits on it, and it cannot be undone. If you cannot get into the app, email us and we will delete it for you — our Data Deletion page explains what to send and what happens next.
Settings → Notification Settings takes you to the iOS settings for Slowburn, where you can turn them off.
Stories are generated by AI and are fiction. If something crossed a line, email us with the story name and roughly what happened — that feedback goes straight into how we tune the app.
Refunds are handled by whoever took the payment. For a purchase made inside the app on iPhone, that is Apple, at reportaproblem.apple.com. For a purchase made on the web, write to us. Either way, email us if something went wrong and we will help where we can.